Privacy Policy
Last updated: April 12, 2026
Fenceline ("we," "us," or "our") provides continuous thermal monitoring services for oil and gas infrastructure. This Privacy Policy describes how we collect, use, and protect information when you use our services, visit our website at fenceline.io, or receive communications from us, including SMS alerts.
Information you provide:
- Contact information (name, email, phone number)
- Company and facility details
- Service agreement and billing information
- SMS opt-in consent and communication preferences
Information collected automatically:
- Thermal camera data from deployed monitoring equipment
- Detection event data (timestamps, confidence scores, snapshots)
- System performance and bandwidth metrics
- Website usage data via standard analytics
- Deliver and operate our thermal monitoring service
- Send leak detection alerts, system status notifications, and operational updates via SMS, email, or dashboard
- Maintain and improve detection accuracy
- Provide customer support and service communications
- Fulfill our contractual obligations under your service agreement
When you opt in to SMS alerts, we use your phone number solely to send service-related messages including leak detection alerts, system status updates, daily summaries, and maintenance notices.
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used exclusively for Fenceline service communications.
You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on system events at your monitored facilities.
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers: Third parties that help us deliver our service (cloud hosting, SMS delivery via Twilio, analytics) under strict confidentiality agreements
- Legal requirements: When required by law, regulation, or legal process
- Safety: When necessary to protect the safety of persons or property, including emergency response to detected leaks
We implement industry-standard security measures to protect your information, including encrypted data transmission, secure cloud infrastructure, and access controls. Camera feeds and detection data are transmitted over encrypted connections and stored in secured environments.
We retain your information for the duration of your service agreement and for a reasonable period thereafter as needed for legal, operational, or audit purposes. Detection event data (snapshots, clips, metadata) is retained according to the terms of your service agreement. You may request deletion of your personal information by contacting us.
We may update this policy from time to time. Material changes will be communicated via email or through our service dashboard. The "Last updated" date at the top reflects the most recent revision.
Questions about this policy or your data? Contact us at hello@fenceline.io.